Describe where the process starts and what completes it. For each step, list the input, output, owner and system used. Include exceptions and the approval that allows work to move forward.
Then consider the role of AI. It might extract information, draft a response or help classify a request. Explicit rules can handle known conditions, while a person reviews decisions that need judgement.
Take a buyer enquiry as an illustrative example. The request must be captured, matched with available inventory and passed to a responsible team member. A suggested response is only one part of that process.
Start with a bounded pilot and define how its performance will be reviewed. SUITE AI implementation enquiries can begin with the process map and the business problem you want to address.